HP Printer Not Working After Windows 11 Upgrade

Introduction

If your HP printer is not working after upgrading to Windows 11, follow the troubleshooting steps below to resolve the issue and get your printer working again.

Step-by-Step Troubleshooting Guide

Step 1: Uninstall and Reinstall Printer Software and Drivers

Uninstall the printer software and drivers on your computer and then reinstall them to ensure they are compatible with Windows 11.

Step 2: Check for Windows Updates

In Windows, search for and open "Check for updates," and allow Windows to search for and automatically install any available updates.

Step 3: Turn Off the Printer

Turn off your HP printer to prepare for the troubleshooting process.

Step 4: Remove the Printer from HP Smart App (If Applicable)

If you use the HP Smart app, remove the printer from the app by right-clicking the printer icon and clicking "Hide Printer."

Step 5: Uninstall Printer Software

In Windows, search for and open "Add or remove programs." Find the name of your printer in the list of installed programs and click "Uninstall," then follow the prompts. If the uninstall fails, use the "Program Install and Uninstall troubleshooter" and try again.

Step 6: Restart Your Computer and Turn On the Printer

After uninstalling the printer software, restart your computer and turn on the HP printer.

Step 7: Remove the Printer from Windows Settings

In Windows, search for and open "Printers & scanners." Find the name of your printer, select it, and then click "Remove device" followed by "Yes."

FAQs

Q1: My HP printer is not working after upgrading to Windows 11. What should I do?

A1: You can follow the troubleshooting steps mentioned below to resolve the issue:

Uninstall then reinstall the printer software and drivers.
Check for Windows updates and install any available updates.
Turn off the printer and remove it from the HP Smart app (if applicable).
Uninstall the printer software from 'Add or remove programs.'
Restart your computer and turn on the printer.
Remove the printer from 'Printers & scanners' in Windows settings.
Check the Wireless light on the printer.
Restore Wi-Fi setup mode on your printer.

Q2: How do I uninstall the printer software and drivers?

A2: To uninstall the printer software and drivers, follow these steps:

Open 'Add or remove programs' in Windows.
Find the name of your printer in the list of installed programs.
Click 'Uninstall' and follow the prompts. If the uninstall fails, use the 'Program Install and Uninstall troubleshooter' and try again.

Q3: What should I do if my printer is not in the list of installed programs?

A3: If your printer is not in the list of installed programs, you can uninstall it by finding the 'HP Smart app' in the list of programs, clicking 'Uninstall,' and following the prompts. Afterward, restart your computer and turn on the printer.

Q4: How do I restore Wi-Fi setup mode on my HP printer?

A4: To restore Wi-Fi setup mode on your HP printer, follow these steps:

For printers with a touchscreen display or menu:
Open the 'Wireless' or 'Setup' menu.
Select 'Network setup' or 'Settings.'
Select 'Restore Network Settings.'
For printers without a touchscreen display or menu:
Go to 'Restore Wi-Fi setup mode on your HP printer' to restore default settings by pressing the buttons on your printer.

Credits

Written By Shafeek Ahmad

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